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| Hospitality Manager | Hospitality Managers in Food Service and Accommodation have challenging careers balancing processes and people, with customer focus and service excellence as mandates and tasks. A lot of experienced food and beverage preparation and service workers are advanced into managerial positions; nevertheless, applicants with a bachelor's or an associate degree in restaurant and institutional food service management should have the best job opportunities. Many new jobs will arise in hospitality as the quantity of establishments increases together with the population. Job opportunities for salaried food service managers should be better than for self-employed managers, because more restaurant managers will be employed by larger companies to run multi-outlet establishments.
The main responsibility of restaurant and food service managers is to plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, otherwise they may be self-employed.
Dynamic and miscellaneous, is the best way to characterize the appropriate talent for this field. There are many qualified candidates for limited positions, requiring a combination of education and hands- on expertise, experience and exposure.
Candidates with a keen interest in the field of service delivery, like restaurant and food service managers typically perform some or all of the following duties:
• Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
• Determine type of services to be offered and implement operational procedures
• Recruit staff and oversee staff training
• Set staff work schedules and monitor staff performance
• Control inventory, monitor revenues and modify procedures and prices
• Resolve customer complaints and ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate arrangements with clients for catering or use of facilities for banquets or receptions.
One such specialist field is the "accommodations manager" and also referred to as the room's coordinator, guest services manager etc.
Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are usually employed by hotels, motels, resorts, student residences and other accommodation establishments, or else they may be self-employed.
Hospitality and Accommodation service managers are trained customer service process, delivery and experience-outcome managers who develop, implement, evaluate policies and procedures for the optimal functioning and operation of the "guest experience" department or whole establishment mood, feel and service delivery.
They typically carry out the following tasks and duties:
• Prepare budgets and monitor revenues and expenses
• Participate in the development of pricing and promotional strategies
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• Recruit and supervise staff, oversee training and set work schedules
• Resolve customer complaints.
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